Shipping & Delivery Policy

At Pickle Basket, we take immense pride in bringing authentic, homemade village-style pickles prepared with cold-pressed oils and zero chemical preservatives directly to your doorstep. This shipping policy outlines how your order is prepared, packed, dispatched, and delivered.

1. Shipping Coverage & International Orders

• We deliver all across India covering 27,000+ pincodes through registered domestic courier partners (including Delhivery) and India Post.

• Currently, Pickle Basket delivers exclusively within India and does not accept international orders. Any international order placed inadvertently will be cancelled and refunded through the original payment gateway partner.

2. Made-to-Order Freshness & Dispatch Timeline

• Unlike commercial store brands that pre-manufacture pickles months in advance, every jar of Pickle Basket pickle is prepared fresh in small batches upon receiving your order.

• Orders are securely prepared, packed, and handed over to our courier partners within 1 to 2 business days from the date of order confirmation.

3. Delivery Timelines

• Standard / Surface Delivery: Typically delivered within 3 to 6 business days from the dispatch date depending on the destination city and pincode.

• Express Delivery: Typically delivered within 2 to 4 business days from the dispatch date for metro and tier-1 destinations.

• Pickle Basket guarantees prompt handover to our logistics partners within the specified dispatch window. In rare scenarios, deliveries may experience slight transit delays owing to courier operational norms, regional holidays, or adverse weather conditions.

4. Cash on Delivery (COD) Policy

• Cash on Delivery is available across all serviceable pincodes in India with ZERO advance payment required.

• The entire order total (including any applicable delivery fee and standard ₹50 COD handling charge) is payable at your doorstep at the time of delivery.

• Customers can conveniently pay the delivery executive via Cash or UPI (Google Pay, PhonePe, Paytm, etc.) upon receiving the package.

5. Spill-Proof & Food-Grade Packaging

• All pickles are packaged in premium, food-grade airtight bottles with induction-sealed protective lids to preserve freshness, aroma, and authentic taste.

• Bottles are packed in multi-layered, cushioned, heavy-duty corrugated cartons designed specifically for safe liquid and oil transport to prevent breakage or leakage in transit.

6. Order Tracking & Real-Time Updates

• As soon as your order is dispatched, you will receive an automated shipping confirmation along with a live courier tracking link via WhatsApp, SMS, and Email.

• You can use the tracking link to view the real-time movement and expected arrival date of your parcel.

7. Delivery Address & Re-attempts

• Please ensure that your complete delivery address, including house/flat number, street, area, nearest landmark, and accurate 6-digit pincode, is provided during checkout.

• Our courier partners will attempt delivery up to 3 times before returning the consignment.

8. Helpdesk & Customer Support

If you have any questions, need tracking assistance, or face any issue with your parcel, our dedicated customer support team is always happy to assist you:

📞 Phone / WhatsApp: +91 9848658989 | +91 9640777879

📧 Email: picklebasketonline@gmail.com

⏰ Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST